These terms apply to travel services arranged by ATT Asia Travel. By paying a deposit or confirming a booking, the lead traveller confirms authority to accept these terms for everyone named in the booking.
1. Your booking contract
Your contract consists of these terms, the accepted quotation, itinerary, invoice and any product-specific conditions disclosed before payment. ATT Asia Travel acts as tour arranger and, for certain services, as an agent for independent suppliers such as airlines, hotels and cruise operators.
2. Booking and confirmation
A request is not confirmed until availability is checked, the required deposit is received and written confirmation is issued. You must check names, dates and services immediately and report any error. Passenger names must match travel documents.
3. Prices and payment
Unless stated otherwise, quotations are in US dollars. Inclusions and exclusions are listed in the itinerary. Prices may change before confirmation due to availability, exchange rates, taxes, fuel charges or supplier changes. After confirmation, we may pass on government taxes or charges beyond our reasonable control where permitted. Failure to pay by the due date may be treated as cancellation.
4. Changes and cancellation
Traveller-requested changes are subject to availability and additional cost. Cancellation charges are described in our Refund & Cancellation Policy and any stricter supplier conditions disclosed with the booking.
5. Traveller responsibilities
- Hold passports valid for the required period and obtain visas, permits and vaccinations.
- Provide accurate personal, health, dietary and mobility information relevant to safe delivery.
- Purchase suitable travel insurance.
- Arrive on time and follow lawful safety instructions from guides, drivers, crew and authorities.
- Behave respectfully and avoid conduct that risks people, property or the enjoyment of others.
We may end participation without refund where conduct creates a material safety or disruption risk.
6. Itinerary changes
Published and confirmed itineraries describe our intended programme. Local conditions, weather, transport schedules and supplier operations may require reasonable changes. We may substitute services of a comparable standard where practical while protecting the essential character of the trip.
7. Health, accessibility and risk
Travel involves ordinary risks including road conditions, weather, outdoor activity and differing local standards. Tell us before booking about medical or accessibility needs. We will give reasonable assistance but cannot guarantee suitability unless confirmed in writing.
8. Independent suppliers and liability
We exercise reasonable care in selecting suppliers. Independent suppliers remain responsible for operating their own services. To the extent permitted by applicable law, our responsibility is limited to direct loss caused by our failure to provide contracted arranging services with reasonable care. We are not responsible for indirect loss, loss of enjoyment, missed business opportunity, or events beyond reasonable control.
9. Flights, visas and insurance
Airline schedules and fares are governed by airline conditions. Visa information is general guidance; entry decisions belong to authorities. Insurance is your responsibility and should cover the full itinerary and planned activities.
10. Complaints
Raise a problem promptly with your guide or emergency contact so we have an opportunity to help. If unresolved, email full details and supporting documents to sale@attasiatravel.com within 30 days after the service ends.
11. Governing law
These terms are governed by the laws of Vietnam. The parties should first try to resolve disputes through good-faith discussion. Nothing in these terms removes mandatory consumer rights that cannot lawfully be excluded.
12. Contact
ATT Asia Travel
62 Au Trieu St, Hoan Kiem District, Hanoi 100000, Vietnam
+84904160918
sale@attasiatravel.com