ATT Asia Travel respects your privacy. This policy describes how we handle personal data when you enquire, request a quotation, make a booking or use this website.
1. Information we collect
- Contact details such as name, email, telephone number and address.
- Travel details including dates, destination, preferences, rooming, dietary, accessibility and emergency-contact information.
- Booking information required by suppliers, which may include passport details, nationality and date of birth.
- Payment and transaction records. Full card details are handled by payment providers and are not intentionally stored by us.
- Website usage information such as device, browser, approximate location, pages viewed and referral source.
- Communications and feedback you send to us.
2. How we use information
- Respond to enquiries and prepare tailored proposals.
- Confirm and manage bookings and provide on-trip support.
- Share necessary booking data with hotels, airlines, cruise operators, guides, transport providers and authorities.
- Process payments, refunds, accounting and fraud prevention.
- Comply with legal and regulatory obligations.
- Improve our services and, with appropriate permission, send relevant travel information.
3. Legal basis and consent
We process information where necessary to respond to your request, perform a booking contract, comply with law, protect legitimate business and traveller interests, or where you have given consent. Sensitive information is used only where necessary for your travel arrangements or safety.
4. Who receives information
We disclose only information reasonably needed to deliver your arrangements. Recipients may be located outside your country and may include travel suppliers, payment processors, technology providers, professional advisers and competent public authorities. We do not sell personal data.
5. Cookies and analytics
This website may use essential cookies and configured analytics tools to understand performance. Browser settings can restrict cookies, although some functions may be affected. Tracking identifiers are managed through our system configuration.
6. Retention
We keep enquiry and booking records only as long as reasonably required for service, legal, accounting, dispute and safety purposes. Retention periods vary by record type and applicable obligation.
7. Security
We use access controls, encrypted connections, protected secret storage, backups and administrative safeguards appropriate to the information handled. No internet transmission is completely risk-free; please avoid sending payment-card data by ordinary email.
8. Your choices and rights
You may ask to access, correct, update or delete information, withdraw marketing consent, or raise a concern about our handling of your data. Some records must be retained where required by law or needed to establish or defend a legal claim.
9. Children
Booking information about children must be supplied by a parent, guardian or authorised adult and is used only to arrange and safely deliver travel services.
10. Contact
Email privacy requests to sale@attasiatravel.com, call +84904160918, or write to 62 Au Trieu St, Hoan Kiem District, Hanoi 100000, Vietnam.
This policy is intended to align our operations with applicable Vietnamese requirements, including personal-data protection and consumer-protection obligations.